Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. It is important to approach the agency that is best suited to help with the crisis you are experiencing. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, Job Centre, Doctor’s Surgeries, Children’s Centres, health visitors, social services and some local charities.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

2. Arrange a visit to the referral agency.

They will discuss your situation and supply you with a foodbank voucher where appropriate.

If you can’t afford food, you can call 0808 2082138 (freephone) to speak to a trained and independent Citizens Advice agent (Monday to Friday, 10am to 4pm). Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly (07512 011452 or email: [email protected]).

Alternatively, please call 03444 111 444 to speak to Citizen’s Advise Cornwall who will be able to issue you with a food bank voucher if necessary. You can also text ADVICE or DEBT to 78866 for ring back within 24 hours.

3. Contact your nearest Foodbank Centre. 

You can find a list of our local centres and opening times here. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher/code for a parcel of  at least three days of emergency food.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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